When the issue of maintaining aircraft in commercial traffic and good MRO service is raised, the first thing that comes to mind is the reliability and the skill levels of the technicians who will be working on your aircraft and of course the price. Maintenance of airplanes is a very important and delicate job and expects precise functioning to accommodate the best form of safety to the passengers, crew members, and pilots.
There are certainly some key questions that you need to get answered when trying to find a good MRO service to entrust your business with. Some things need particular attention when picking the best MRO service center for you. Not being careful at the right time can often cost you a lot of nerves, time and, above all, money.
Experience is must
The first and main question to ask is about their experience with your aircraft and about the skill levels of the technicians who will be working on your aircraft. Feel free to demand referrals and references for other customers managing the same type of aircraft as yours. Make sure that the MRO’s team is prepared to meet your expectations.
Good communication is the best way
Directly related to this issue is the question of transparent, honest and timely communications. All companies say they are easy to work with, but you should ask to see examples of how they communicate. Many unexpected issues can come up through the maintenance event, so you need open, reliable, direct communications throughout the project. Effective communication will allow good MRO service to know what you expect from them but also allow them to let you know their working conditions. Many things can fall outside the work scope and you want to be sure that they are open to working out every situation.
The right information is the biggest luxury
Make sure you provide all the possible information about the aircraft. Mention all of the specific information about the plane, its usage, a complete list of all recent maintenance tasks and modifications. An MRO can never have too much information about your airplane, and this is the way for them to give you a quote based on faithful information and expectations. Good MRO service never wants to be put in the situation of having to assume anything. On the other hand, make sure you’re relaxed knowing that you will be receiving the service you are paying for.
It’s not just about the quality of their repairs, even though that’s essential, it’s also about their business practices and overall customer service. Ask about their warranty policy. What’s the labor rate? What are the piece parts being used? Why did your unit fail? How are they going to help you? How do they manage AOG situations if it’s related to the work they did in that timeframe? All the time asks yourself one question. Who will bring you the best overall value?
Just being aware of the complexity of the problem you’re facing, we from Poente Technical gathered a team of profoundly experienced engineers and aviation professionals, attached to extensive raising the standard of production.
The essence of every good communication is trust and reliability. Listening to the needs of our clients and being open to direct communication through the project is the secret of our success. Offering You fixed price projects, line and base support, temporary and permanent contracts, production organization and planning support.
Partnering with our customer we want to make you feel like the most important person or airplane in the world. We are aware of all your concerns and fears when it comes to making the right choice for maintaining your aircraft. Let us assure you that we are the right choice. Send us a quote.
